3.1.1 | Services & Support Overview

Our commitment is simple. Give our customers the best service they’ve ever experienced. Every functional group at Clickability is measured by this standard. It informs every business decision we make. And we believe it sets us apart from every other Web Content Management provider in business today. In fact, the support we give our customers is an integral part of our On Demand Web Content Management Platform. Our Implementation and Client Services practice has evolved alongside our Software as a Service and Infrastructure as a Service and adds compelling value to both

• It shrinks time to market
• It takes the burden off your IT staff
• It empowers your editorial and marketing teams
• It helps you anticipate problems
• It increases uptime
• It improves your customers’ experience

Clickability is more a partner than a vendor

Many of our customers tell us that Clickability’s reputation for outstanding customer service was the reason they chose us over every other Web Content Management solution they explored. Time after time, new customers are astounded by how quickly and painlessly they can move to our platform and go live. They’re surprised when they get a phone call from our team, warning them of issues that may impact them. They come to see Clickability less as a vendor than as a business partner.

As one new customer put it recently, “We no longer feel as if we’re going it alone.”

Clickability Client Services has attitude. Good attitude.

In most industries and most companies, customer service is a high tension, high turn-over job. Typically, when you dial in with a problem or a question, the first thing you hear is stress. People are poorly trained and often poorly paid. They burn out fast.

Our Client Services staff couldn’t be more different. When HR asked them about job satisfaction recently, these were some of their responses.

Why we love working at Clickability

• Exposure to the awesome diversity of technical innovation across our customer websites
• Constant learning, not just during the initial onboarding process, but constantly throughout the career
• Tons of career growth opportunity, both within Client Services and throughout the company
• High energy
• Talented team members who are smart and happy to be at work
• Friendly customers who helped to establish our reputation for awesome customer service
• Flexible environment that is open to change and always seeking improvements
• Ability to host a pro-bono site for friends, family, or favorite cause

These are the people, and the attitude, you have on your team when you choose Clickability.

Learn more about Clickability’s Onboarding and Customer Support as a Service:

Next Steps

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