3.2.1 | Implementation Services
Clickability’s Proven Methodology Takes the Trauma Out of Changing Platforms
Since 1999, we’ve moved hundreds of customers and hundreds of thousands of pieces of content to the Clickability On Demand Web Content Management Platform. In that time, we’ve developed an implementation methodology that veterans of other CMS migrations find astonishing for its speed, thoroughness, clarity and integrity.
A combination of people, process, and passion make the Clickability difference—one good reason that the majority of our customers come to us through referrals from other Platform users.
Our Client Services team contributes knowledge, wisdom, and know how
Our methodology consists of a sensible sequence of steps that addresses business, organizational and technology issues in the right order to insure a smooth transition to the Clickability Platform. We make sure you take the time to set expectations, crystallize your objectives and identify who among your staff will lead the project. Once we understand the aims of your project and all its moving parts, our programming staff takes over to create the powerful, easy to use templates that will let your non-technical staff publish sophisticated websites with little or no technical support.
Our Client Services professionals are expert with process and technology, but they also understand the human and workflow issues that can arise in organizations in times of change. Their wisdom and sense of humor can help your company successfully address or avoid common problems, so everyone feels empowered, not threatened, by the move to a new and better Web Content Management Platform.
Your dedicated Project Manager and Solutions Architect will become valued members of your team.
Incremental milestones lead to success
- Discovery (of objectives, assets, human resources, etc.)
- Statement of Work (describes services and deliverables)
- Functional Requirements Document (identifies requirements for each component of your website—what, who, where, how)
- Integration
- Account Setup
- Customer Review
- Content Migration
- Template Insertion
- Component Implementation
- Testing and QA
- Go Live
- Implementation Reporting
- Integration Status Report
- Executive Summary
- Post Launch
- Transition to Customer Support
- Establish CMS Success Account
- Post Launch Interview
To learn more, download a whitepaper:
Getting Started Right: The Clickability Implementation Process
by Julia Banks, Senior Director, Client Services
