3.4.1 | Standard Support
Clickability Standard Support sets the industry standard
Just as every Clickability customer benefits from the features we develop for our biggest customers, every customer, large or small, profits from our extraordinary support organization.
The Clickability Customer Support Team: Who you get
Here are a few of things that set our Customer Support team apart from all the others we know about:
- Everyone is a web programmer.
- Customer Support works closely with Professional Services during implementation, so we know a customer site well even before it goes live.
- Customer Support representatives develop close relationships with each customer.
- Customer Support representatives are on hand 24 hours for customer emergencies.
- Customer Support takes Service Level Agreements as personal commitments.
- Customer Support representatives are sensitive to the branding practices that set our customers apart.
- Customer Support representatives are natural problem solvers who love their jobs.
The Clickability Standard Support Package: What you get
This is a strong support package by anyone’s criteria. But it doesn’t begin to capture the “extra mile” commitment our Customer Support actually make to their customers.
- Unlimited access to our Customer Support team
- 24 hour Service Level Agreement (SLA)
- Multichannel customer service via phone, email, web
- Customer Portal access to all tickets logged in our system o Send and receive updates
- Check in on open items
- Monitor progress on your case, from creation to resolution
- Toll free access
- Pre-paid service hours purchased based on your real customer support needs
- Around the clock Emergency Services
- Support includes but is not limited to:
- License activation and permissions requests
- Functionality questions
- Problems/issues concerning site
- Project and Site Design inquiries
- Market innovation inquiries
- Velocity Template Troubleshooting
