We are here to help when you need it - 24x7x365. We are committed to providing proactive and transparent information through our Customer Portal and realtime Status Page. We will collaborate with you to troubleshoot issues, to brainstorm optimal solutions, and to get to the heart of all matters big and small. If you report something as urgent, we will act with urgency. And we will do it all with a smile on our face.
Consider our expert team members an extension of yours.
“Clickability was the only SaaS solution with the infrastructure and service levels we require. The live data centers, technical account management processes, and support SLA were critical in our decision to choose Clickability.”
Post implementation, Clickability is a long-term stable state partner ready to provide support how and when you need it.
Our dedicated Support professionals are committed to your success. We maintain a high degree of transparency and are here to provide advice and technical support to help resolve questions from marketers, content developers, web developers, IT and anyone on your team. Clickability’s Support team of developers, consultants, project managements and operations engineers is here 24x7x365 to help when you need it!
Your emergencies, no matter how large or how small, become our highest priority.
At Clickability we value innovation and collaboration. Not only do we collaborate as a member of our customers’ teams but we encourage vibrant conversation and sharing of knowledge through our Customer Portal. Our Customer Portal gives our users a centralized repository to get answers to questions, learn about new features and functionality, share ideas and draw from our deep knowledge base and that of other members of the Clickability community. The Portal includes feature documentation, archived release information, code samples and technical webinars as well as a forum to connect with other customers to share ideas on feature requests, ask questions, and exchange best practices.
We share best practices and encourage customers to connect with each other. With our portal you can be as self-sufficient as you want.
We monitor the performance and availability of our network 24x7x365 and provide our customers with up-to-date visibility into the availability of our network. The status site includes key statistics and reporting information on platform-wide page views, content items and information on our datacenters.
Clickability consistently delivers over five 9's of uptime, inclusive of all maintenance and upgrades.