Clickability Releases Integrated IDE For SaaS Web Content Management
Press Release
“Frankensite” or Demand Gen Monster?
Webinar Replay | Nov 10
My Brush with a CMS Lynch Mob at the ASBPE Digital Symposium
Jeff Freund
Clickability Named a Visionary in Magic Quadrant Report for Web Content Management
Press Release
Next Generation WCM - Marketing Shotgun to Sharpshooter
Webinar Replay | Oct 14
Software Giant BMC Selects Clickability’s SaaS Web Content Management Platform
Press Release
Content Management Moves to the Cloud
Podcast - ebizQ
Media Executives Convene at 2009 Clickability Digital Strategies Conference
Content Management Connection
Jerry Weinstein
Huffington Post
Customer Support
Our Customer Support services are designed to balance immediate help, when needed, with interactive and ongoing learning.
- Emergencies – The reliability of the Clickability Platform is legendary, but when a customer's site is disrupted for any reason we respond swiftly — within an hour whenever possible — 24 hours a day, 7 days a week, 365 days a year.
- Technical Support – Technical Support services are provided free of charge for many issues. Higher levels of support with access to dedicated technicians is available through paid support packages.
- Community FAQs and Ongoing Learning – Clickability's active community site provides archived information on a wide range of issues and connects users to other customers who may have had similar questions.
Customers begin by describing their question or issue at the Clickability Service and Support Center. Each Clickability contract includes a Service Level Agreement that outlines specific response times for specific issues.
Our goal is to make sure our customers' sites are functioning to their maximum capacity at all times.
