Clickability
The Global Leader in On-Demand Web Content Management
Next Steps
View Demo
Contact Us
888.352.9682
Newsletter Subscription
Network Us
Share this page on Face Book
"Clickability has been a front-row passenger to the explosion of online publishing and the emergence of Software As A Solution (SaaS)."

Jerry Weinstein
Huffington Post

Customer Support

SAVE | EMAIL | PRINT
Customer assistance is available through a broad range of services, including online help, ongoing training and phone-based support.
When our customers have problems and questions, we're here to help.

Our Customer Support services are designed to balance immediate help, when needed, with interactive and ongoing learning.

  • Emergencies – The reliability of the Clickability Platform is legendary, but when a customer's site is disrupted for any reason we respond swiftly — within an hour whenever possible — 24 hours a day, 7 days a week, 365 days a year.
  • Technical Support – Technical Support services are provided free of charge for many issues. Higher levels of support with access to dedicated technicians is available through paid support packages.
  • Community FAQs and Ongoing Learning – Clickability's active community site provides archived information on a wide range of issues and connects users to other customers who may have had similar questions.

Customers begin by describing their question or issue at the Clickability Service and Support Center. Each Clickability contract includes a Service Level Agreement that outlines specific response times for specific issues.

Our goal is to make sure our customers' sites are functioning to their maximum capacity at all times.